WARRANTY INFORMATION
- HELIHELMI offers a 24 month warranty period after purchase.
- All HELIHELMI’s Products carry a warranty against defects in materials and workmanship. HELIHELMI will offer a repair, replacement or refund for items exhibiting a genuine manufacturing fault, or for items that are not as described providing that the item is a genuine HELIHELMI item, and was purchased in our retail shop and our online shop.
- Please retain your receipt or online order number to assist in the processing of your warranty claim.
- HELIHELMI is unable to honour warranties on items that have been handled against our care instructions, or that have been damaged as a result of accident or misuse. HELIHELMI’s warranty provided herein does not include normal tear and wear due to use of the Product. Furthermore, HELIHELMI’s warranty does not include defects due to negligence in products care. All the products with defects confirmed by HELIHELMI will be repaired by us without any charges during warranty period.
- All sterling silver products will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault and is unable to be covered under our warranty.
REPAIRS AND MAINTENANCE
Regular care and maintenance are suggested to your beloved jewelries. HELIHELMI’s own maintenance service can help with all the product repairs.
We do not only sell jewelries to customers but also serve people who need repair and optimization for jewelries.
Please check our services on jewelries.
You can also send your jewelry to us for repairs. Before sending your jewelry to us please be in touch with our online shop service for instructions on how to proceed.
CARE TIPS
JEWELRY WITH PEARLS
For pearl jewelry we recommend regular care by HELIHELMI’s own maintenance service to clean the jewelry and to check the stringing of the pearls. We recommend customers to check the strands of pearls every 2 years.
Customers may have knotting service from online shop service .
When wearing pearl jewelry, the jewelry should be put on last and taken off first. We recommend customers to use our HELIHELMI pearl cleaning cloth to wipe the pearls after wearing. We also recommend customers stored the jewelry with pearls into airtight containers such as, Ziplock bags, to keep the proper humidity for pearls.
BRASS JEWELRY
Brass products from HELIHELMI have either a polished finish or are oxidized to add colour to the metal. Brass is an alloy that consists of copper, tin and zinc, and typically oxidizes faster than precious metals. Part of our brass jewelry has a protective lacquer coating, which prevents discoloration of the skin and delicate light-colored fabrics. This lacquer coating is eroded by various chemicals and slowly wears off. Areas where the protective lacquer has worn off may be buffed with a HELIHELMI jewelry polishing cloth. After cleaning the piece of jewelry with a polishing cloth, rinse the jewellery in mild soapy water so that the residue detergent from the cloth does not stain. If necessary, the protective lacquer coating can be restored by HELIHELMI’s own maintenance service for a fee.
SILVER JEWELRY
Silver products from HELIHELMI are manufactured in sterling silver and have either a polished finish or are plated by Rhodium to the metal. The tarnishing typical of silver may be cleaned off with a HELIHELMI jewelry polishing cloth. After cleaning the piece of jewelry with a polishing cloth, rinse the jewellery in mild soapy water so that the residue detergent from the cloth does not stain. The HELIHELMI Jewelry polishing cloth is not suitable for cleaning stones set in silver, and we do not recommend silver polish liquids for any of our silver jewelry. Oxidized silver jewelry can be cleaned by HELIHELMI’s own maintenance service for a fee.
GOLD JEWELRY
Gold products from HELIHELMI are made in 18 or 14 carat gold. Gold products can be cleaned with special cleaning agents for gold, available in jewelry shops. For gold jewelry, we recommend regular care by HELIHELMI’s own maintenance service to clean and polish the jewelry, and to check the setting of the stones and pearls.
We recommend customer use perfumes and other cosmetics first, and then put on jewelries. We recommend washing all pieces of HELIHELMI with water after each wearing. We also recommend that the jewelry be stored in its original packaging.
We DOT NOT recommend that customers wear jewelries while practicing sports, taking a sauna or swimming in chlorinated or salt water.
HELIHELMI products comply with the EU nickel directive.
If you have more questions related to the warranty or maintenance please be in touch with our online shop customer service.